Stores, Facilities & Other
- Are there any showers or baths available after returning the vehicle?
- Please tell me your regular closing days.
- Is there a changing room where I can change clothes?
- Can I leave my baggage or suitcase at the store?
- What are your business hours?
- Google shows “Temporarily closed,” but can I still use the service?
Group Rentals & Group Rides
- Can groups rent bicycles?
- How many people qualify as a group?
- Is an advance reservation required for group use?
- Is there a limit to the number of bicycles available for group use?
- Does the pricing change for group use?
- Can we ride together as a group?
About Using the Service
- Can I enjoy cycling with young children?
- Can someone other than the person who made the reservation (such as a friend or acquaintance) use the bicycle?
- Can a health insurance card be used as proof of identity?
- Can a student ID be used as identification?
- What types of identification are accepted?
- What should I bring on the day? (Items you need to bring)
Troubleshooting & Safety
- What should I do if I lose the bicycle key during use?
- What happens if the bicycle is damaged in a fall or accident and can no longer be ridden?
- What should I do if I want to stop riding or retire from the ride due to feeling unwell or a breakdown?
- By what time should I return the bicycle?
- Does the rental bicycle include insurance?
- Can I change the return location?