Cancellation
- How are refunds processed when a cancellation fee applies?
- What happens to my refund if I cancel during the period when no cancellation fee applies?
- An error occurs when canceling online, and the cancellation cannot be completed.
- How can I cancel my reservation?
- Can I reduce the number of units reserved (cancel some of the units)?
- What happens to the cancellation fee due to bad weather (rain or strong winds)?
About Pricing & Payment
- When is the payment date for online credit card payments?
- What is the difference between “online card payment” and “card payment on-site”?
- What payment methods are available for in-store (on-site) payments?
- What payment methods are available?
- Is it possible to split the bill among members of a group on the day of our visit (separate payments)?
- Please tell me about high-season fees.
About Reservations
- Is it possible to split the bill among members of a group on the day of our visit (separate payments)?
- Can I go to a store and rent a vehicle on the same day without a reservation?
- Google says “Temporarily Closed,” but can I still use the service?
- Do I need a reservation?
- Can I rent a bike on the same day?
- How to Make a Reservation