お客様サポート

If you arrive before your reservation time, you may need to wait depending on the preparation status. To ensure smooth use, please arrive at your reserved time.

The meeting point varies depending on the plan or tour you booked. For detailed information about the meeting point, please check the instructions provided when you made your reservation.

Please bring an identification document, such as a passport or residence card, that can be used to verify your identity.For your safety, we also recommend wearing comfortable clothing that allows y...

Yes, you may bring your own bicycle accessories. However, depending on the type of accessory and the bicycle model, they may not be able to be installed or used. If you are bringing accessories tha...

You may be able to bring your own pedals. However, whether they can be installed depends on the type of bicycle, so if you would like to bring your own pedals, please check the bicycle type in adva...

Depending on the bicycle, it may or may not have a basket or bag for carrying luggage. If you would like to confirm whether your preferred bicycle can carry luggage, please contact us in advance. e...

Yes, you may bring your own helmet. If you have a helmet that you are accustomed to using, we recommend bringing it for your safety.

Yes, helmets are available. For details, including whether a helmet is included in the rental fee, please check the rates and options when making your reservation.

You can use it even if you are not accustomed to riding a bicycle. However, to use it safely, you must be able to perform basic bicycle operations. Before using it, please review the operating inst...

Yes, you can use it even if this is your first time riding an e-bike. We’ll explain the basic operating instructions before you use it, so beginners can enjoy the experience with peace of mind.