お客様サポート

We decide whether to operate or cancel the tour based on weather conditions and safety considerations. If the tour is canceled due to bad weather or other reasons, we will notify you in advance. Pl...

If it becomes difficult for you to ride due to feeling unwell or bicycle trouble, please let your guide know. After assessing the situation, we will advise you on the appropriate steps to take. You...

Breaks are provided along the way depending on the tour route and duration. The location and length of breaks vary depending on the tour details and the conditions on the day.

The meeting and drop-off locations vary depending on the tour and course. For detailed location information, please check the details page for each tour or the information provided when you make yo...

Yes, beginners are welcome to participate. The distance and course difficulty vary by tour, so please choose a tour that matches your experience and fitness level. If you have any concerns, please ...

Children are welcome to participate, but the age requirements and participation conditions vary depending on the tour. To ensure a safe experience, please check the participation requirements liste...

Yes, the number of participants varies by tour. Each tour has a set capacity, so please check the details page for each tour for more information. If you would like to participate with a large grou...