お客様サポート

The meeting point varies depending on the service or tour you use. We will provide the meeting point when you make your reservation.

Yes, you can use the service even if you don't speak Japanese. We will also provide as much support as possible with information about reservations and using the service. If you have a preferred la...

Yes, we offer recommendations for cycling routes based on your preferences, interests, fitness level, available time, and other factors.We also offer recommended package tours tailored to your obje...

If you would like to change the return location, please contact WanderCycle in advance. Depending on your reservation details and the new return location, we may not be able to accommodate your req...

Please return the bicycle and rental equipment you used to the designated location. When you return them, staff will check the condition of the bicycle and any accessories. For detailed return inst...

If you think you’ll be late returning the item, please contact WanderCycle as soon as possible. Let us know your estimated arrival time and follow the staff’s instructions. Please note that we may ...

Some areas in Kyoto City have heavy traffic and many pedestrians, so please pay close attention to your surroundings while riding. As a general rule, bicycles should travel on the left side of the ...

Yes, guided tours must be booked in advance. Please let us know your preferred date and time, the number of participants, and the tour details. We will check availability and provide you with furth...

Yes, you can consult with us about an original private tour tailored to your preferences. Please let us know your desired course, the places you would like to visit, the duration, and any other det...

If you expect to be late for your reservation, please contact us as soon as possible. Depending on your arrival time and the reservation status for that day, your usage time may be shortened or you...