お客様サポート
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Recent activity by お客様サポート-
What are your business hours?
【Business hours】9:00 a.m.–5:00 p.m.*The final rental and return cutoff time is within business hours. Advance reservations are required, so please make a reservation online in advance.
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What kind of bikes are used on the tour?
You can choose your preferred E-Bike from a variety of models suitable for cycling in Kyoto.Before the tour starts, you will have time to familiarize yourself with the E-Bike and receive a brief sa...
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Can I participate alone?
Yes. The minimum number of participants varies by course.The three-hour courses “Tour of Kyoto’s ‘Red’ Highlights,” “Gion Secret Alleyway Guided Tour,” and “Kyoto Best-of Cycling Tour” are availabl...
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What kind of bikes are used on the tour?
You can choose your preferred E-Bike from a variety of models suitable for cycling in Kyoto.Before the tour starts, you will have time to familiarize yourself with the E-Bike and receive a brief sa...
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What is included in the package tour?
The package tour includes the following:・E-bike rental (including a helmet)・Cycling guide・Insurance・Facility admission fees・Lunch (only for plans lasting 5 hours or more)Please note that lunch is n...
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Can I participate alone?
Yes. The minimum number of participants varies by course.The three-hour courses “Tour of Kyoto’s ‘Red’ Highlights,” “Gion Secret Alleyway Guided Tour,” and “Kyoto Best-of Cycling Tour” are availabl...
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How long does each course take, and how far is it?
It varies depending on the course.For example, the 3-hour “Tour of Kyoto’s ‘Red’” is approximately 15.6 km, the “Gion Secret Alleyways Guided Tour” is approximately 7.5 km, and the “Best of Kyoto C...
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Are package tours shared tours with other customers?
No. Package tours are also completely private tours.You will not participate with other customers, so you can enjoy the tour with only your family and friends.
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What courses are available for the package tours?
We offer several recommended courses based on the season and theme.Enjoy the different attractions of Kyoto featured in each course, including the “Tour of Kyoto’s ‘Red’,” the “Gion Secret Alleyway...
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Can the lunch contents be changed if there are ingredients I cannot eat on a tour that includes lunch?
Can the lunch contents be changed if there are ingredients I cannot eat on a tour that includes lunch?We can make changes if you let us know in advance.