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We can change the bicycle to a different size only if there is sufficient inventory available at the store on the day of your rental.※It may take some time before departure to inspect the bicycle a...

Guests using a lodging plan can borrow a dedicated charger free of charge.The battery can be easily removed from the bike, so you can charge it using an outlet in your lodging room.*The charger mea...

The approximate maximum travel distance for each type of bike is as follows:・E-bike (cross): Approximately 100 km・E-bike (gravel road): Approximately 70 km・E-bike (folding): Approximately 60 km・E-b...

Yes. We have equipment available so you can enjoy cycling with your children.・Bicycles with child seats: Allows you to ride with a young child・Child trailers: Safe trailers that attach to the back ...

The bicycle may not be used by or sublet (leased to) anyone other than the person who made the reservation or a registered user declared at the time of booking.This is also prohibited under the Ter...

Yes. A health insurance card that includes your current address can be used as proof of identity. 

Yes. A student ID is valid as identification if it includes your current address, including a handwritten address field. 

Driver’s license, Individual Number Card, health insurance card, residence card, passport, student ID, and more

【Required Items】・A valid form of identification for the person making the reservation, which can be used to verify their identity. (One ID is required for the reservation representative for each re...

Yes. Minors may use the service on their own.Although it is not necessary to submit a consent form from a parent or guardian in advance, to prevent accidents and ensure safety, we ask that parents ...