お客様サポート

You can use it even if you are not accustomed to riding a bicycle. However, to use it safely, you must be able to perform basic bicycle operations. Before using it, please review the operating inst...

Yes, you can use it even if this is your first time riding an e-bike. We’ll explain the basic operating instructions before you use it, so beginners can enjoy the experience with peace of mind.

Yes, you can choose the size of the bicycle you will use. The appropriate height varies depending on the bicycle type, so please check your preferred bicycle type and size when making your reservat...

Reference heights are listed under "Select Bicycle Type" on the reservation screen.※ "Select Bicycle Type" appears after "Select Date Select Plan."

If you would like to change your bicycle size after making a reservation, please contact us as soon as possible.We will check the availability of your requested size and assist you accordingly. Ple...

Please choose your bicycle size based on your height.The recommended height range varies depending on the bicycle model, so please check the size and recommended height range for each model when ma...

You can use payment methods such as credit cards.For details about the available payment methods, please check the information provided when making your reservation.

Yes, you can use a credit card.For information about the card brands and payment methods available, please check the information provided when making your reservation.

You can also use credit cards issued overseas.However, please note that they may not be accepted depending on the type of card or the issuing company.

Yes, we can issue a receipt.If you would like one, please let our staff know when making your reservation or when using the service.