お客様サポート

If you damage a bicycle, please contact the store without attempting to repair it yourself.After checking the condition of the damage, we will provide guidance on how to proceed. Please note that i...

Our guides speak Japanese, English, and Chinese. If you require a specific language, please let us know when making your reservation. We will check the availability of a guide who can accommodate y...

For your safety, follow traffic rules and ride while checking your surroundings. Please refrain from using your smartphone, wearing earphones, or riding at an unreasonable speed while riding. Also,...

Yes, you can consult with us. If you tell us about your riding experience and fitness level, as well as your preferred distance and duration, we can suggest a cycling route that is manageable for you.

If you lose your bicycle key, please contact the store as soon as possible.After checking the situation, we will explain how to handle the key. Please note that losing the key may result in additio...

Whether bicycles may be parked and where they may be parked varies by tourist attraction. Please check the facility’s rules and use the designated bicycle parking area. If there is no bicycle parki...

The duration varies by tour. The duration is listed on each tour’s details page, so please check it before booking.

Yes, we recommend sightseeing spots and routes based on your preferences, interests, fitness level, length of stay, and other factors. If you tell us where you would like to go and what you are int...

Yes, you may take photos during the tour. For safety reasons, please avoid taking photos while moving and follow the guide's instructions when taking photos. Please also be mindful of privacy if ot...

Bicycles parked on the street may be removed.Please use the bicycle parking areas located at tourist facilities, train stations, and other locations.