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・The cancellation deadline is 5:00 PM, two days prior to your reservation.・Cancellations made on the day before or on the day of your reservation will be subject to a 100% cancellation fee.・No-show...

・When will we decide whether the activity will operate? We will make the final decision regarding cancellation due to weather by 5:00 PM on the day before your reservation.・What weather conditions ...

・Can I request a custom private tour?Yes, absolutely. We offer fully customized private tours for families and groups, allowing you to visit the destinations of your choice.Please feel free to cont...

・What is included in the bicycle rental fee?The rental fee includes the bicycle, helmet, lock, lights, and liability insurance.Please note that personal accident insurance and bicycle damage/theft ...

・Do I need to make a reservation for a guided tour?Yes. All of our guided tours are by reservation only. Please visit our tour page to select your preferred tour and date. ・What languages do your g...

・What should I do if my bicycle gets a flat tire or breaks down?In principle, customers are responsible for handling any bicycle issues that may occur. We appreciate your understanding. ・Where shou...

・Foldable E-BikeA foldable electric-assist bicycle designed for comfortable and effortless riding. Ideal for those who are less confident in their fitness or leg strength, allowing anyone to enjoy ...

・What do I need to rent a bicycle?Please bring a valid photo ID, such as your passport or residence card, for identity verification. ・Can you store my luggage?Yes. We can store your luggage for the...

・Can I choose a bicycle size? Is there a height requirement?The bicycle size can be adjusted by changing the saddle height. The recommended rider height is approximately 147 cm to 195 cm (4'10" to ...

・Do I need to make a reservation? Can I rent a bike on the same day?Reservations are given priority, but same-day rentals are available if bikes are still available.Please note that tours require a...