お客様サポート

Parking on the street may result in your bicycle being removed.Please use the "bicycle parking areas" installed at tourist facilities and stations.  

Basically, you are expected to handle it yourself. Thank you for your understanding. 

Yes, we lend them out for free. For your safety, wearing one is strongly recommended. 

 The saddle height can be adjusted.The recommended height is approximately 147 cm to 195 cm.If you are concerned, please consult the staff on the day. 

Reservations are given priority, but if there is availability, same-day rentals are possible.However, please note that tours require a complete reservation in advance. 

・What do I need to bring when renting?Please bring identification that can verify your identity, such as a passport or residence card.・Can you hold my luggage?Yes. We can hold your luggage during t...

・Is a reservation required for guided tours?Yes, guided tours are by reservation only. Please select your desired tour and date from the tour page. ・What languages are the guides available in?We of...

 ・Can I request an original private tour?Yes, you can. We also offer private tours for families or groups to visit your desired locations.Please feel free to contact us through the Inquiry Page to ...