お客様サポート

When your reservation is completed, the amount is authorized on your card (authorization/pre-authorization), and the actual payment is finalized (capture) on the day of use (the rental date).If you...

“Online Card Payment” allows you to complete the payment online in advance when making your reservation on the website, reducing the procedures required on the day and allowing you to start your ri...

Our in-store registers accept a wide range of cashless payment methods as well as cash.・Cash・Credit cards (VISA / Mastercard / JCB / American Express / Diners Club / Discover / UnionPay)・Electronic...

You can choose between “Online Card Payment” and “Payment on Site.”We recommend “Online Card Payment” as it shortens the procedures on the day of your visit, allowing you to start your ride more sm...

Yes. Separate payments are available.When making a reservation online, select “Pay on-site (in-store payment)” as your payment method. On the day of your visit, we can process each person’s payment...

Yes. Separate payments are available.When making a reservation online, select “Pay on-site (in-store payment)” as your payment method. On the day of your visit, we can process each person’s payment...

The difference after deducting the applicable cancellation fee from the amount paid online will be refunded to your credit card.

For online credit card payments, we will issue a full refund (cancel the payment).※Depending on your credit card company's billing date and processing status, it may take several days to several we...

We apologize for the inconvenience, but please contact Customer Support.Contact us here ▶

・Before 5:00 p.m. two days before your scheduled visitPlease make the change through the “Confirm/Change Your Reservation” section on the website. No cancellation fee will be charged.Click here to ...