お客様サポート

For online credit card payments, we will issue a full refund (cancel the payment).※Depending on your credit card company's billing date and processing status, it may take several days to several we...

We apologize for the inconvenience, but please contact Customer Support.Contact us here ▶

・Before 5:00 p.m. two days before your scheduled visitPlease make the change through the “Confirm/Change Your Reservation” section on the website. No cancellation fee will be charged.Click here to ...

・Before 5:00 p.m. two days before your scheduled date of usePlease make the change from the reservation confirmation/change page on the website. No cancellation fee will be charged.Change your rese...

If you cancel due to bad weather, such as rain, no cancellation fee is required.However, this applies only if you contact us by phone or email to cancel before your scheduled reservation time on th...

During certain periods, such as Golden Week and consecutive holidays in the fall, a “high-season fee” is added to the “regular fee.”For multi-day rentals that span both a regular period and a high-...

Yes. Paid rentals are available (at a specified fee per rental).A bicycle bag is required when transporting a bicycle on trains or other public transportation.※Some bicycle models may not be compat...

We offer the following wide variety of optional equipment (available for some bicycle models only and in limited quantities).　【Bicycle Parts and Carrying Equipment】・Saddle cover (paid) / Smartphone...

Helmets are included in the rental fee at no additional charge (all sizes are available).If you are bringing your own helmet, uncheck 【Helmet】 on the options selection screen when making your reser...

The basic rental fee includes all of the following items:・Bicycle・Wire lock・High-intensity front and rear lights・Bottle holder・Helmet・Personal and property liability insurance※The “dedicated charge...