お客様サポート

Basically, you will need to handle it yourself. Thank you for your understanding. 

Generally, vehicles must be picked up and returned at our shop. One-way rentals are not available.However, upon request, we also offer a paid pickup and drop-off service. If you are interested, ple...

Can the lunch contents be changed if there are ingredients I cannot eat on a tour that includes lunch?We can make changes if you let us know in advance.  

If you paid online and the cancellation deadline has not passed,you can cancel your reservation on the Reservation Confirmation/Change page.If you selected payment in cash on the day of your reserv...

Yes, visitors from overseas can also use our rental bicycles. The procedures required for reservations and use are the same as for other customers. If you have any questions, please feel free to co...

Yes, we can suggest routes that are easy for beginners to enjoy. We will recommend a manageable route based on factors such as distance, duration, and fitness level. If you are not used to cycling,...

If an accident occurs, first ensure your safety and contact the police or emergency services as necessary.Then, contact the store as soon as possible. After confirming the details of the accident, ...

Yes, many tourist attractions are accessible by bicycle. However, some attractions may prohibit or restrict bicycle access or parking. Please check the rules for your destination and use designated...

The tour price includes the basic guide fee. Bicycle rental fees, food and drink expenses, and admission fees for facilities may be charged separately depending on the tour. For detailed pricing an...

Please check the spam folder or Promotions tab of the email address you registered. If you still can't find it, there may be an error in the email address you entered. Please contact Customer Suppo...