お客様サポート

One of the following options will apply.①If you continue riding: Obtain a wire cutter from a nearby home improvement store or similar retailer and cut the lock, or take the bicycle to a bicycle sho...

If you are injured, contact emergency services or the police, ensure your safety, and then contact the store.For vehicle damage, you will be charged the actual repair costs.After the bicycle is col...

First, please remain calm and contact the store (Customer Support) by phone.[Retirement procedure]1. Move the bicycle to a nearby safe paid bicycle parking facility or similar location (somewhere i...

Please return it by the store's closing time on the same day (usually 5:00 p.m.).If you return it after 5:00 p.m., it will be considered returned during the next business day's hours, and a one-day...

Yes. All rental vehicles include the following insurance coverage.【Liability coverage】Bodily injury and property damage: ¥100 million per accident (¥0 deductible)【Coverage for users】Death or perman...

Our store does not have hot-water shower facilities. If you would like to use a shower, please use a nearby public bathhouse (sento).【Nearest bathing facility】・Umetayu Sauna (approximately a 10-min...

Our regular closing period is December 28 through January 4.We may also be temporarily closed, so please check the announcements on the official website or the reservation page before visiting.

We’re sorry, but there are no changing rooms inside the store.We recommend coming dressed in clothing that is easy to exercise in.

Yes. You can leave it at the store counter.【Storage at the store counter】・Fee: ¥1,100 per item (tax included / day)※Reservations can be made in advance. Please use this service for suitcases, large...

Yes. Same-day rentals are available at the store if vehicles are available.However, stores are often fully booked on weekends and during peak travel seasons, so we recommend checking vehicle availa...