お客様サポート
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Recent activity by お客様サポート-
Can I choose the bicycle size? Is there a height restriction?
Yes, you can choose the size of the bicycle you will use. The appropriate height varies depending on the bicycle type, so please check your preferred bicycle type and size when making your reservat...
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About Suitable Heights for Bicycles
Reference heights are listed under "Select Bicycle Type" on the reservation screen.※ "Select Bicycle Type" appears after "Select Date Select Plan."
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I want to change the bicycle size
If you would like to change your bicycle size after making a reservation, please contact us as soon as possible.We will check the availability of your requested size and assist you accordingly. Ple...
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How to Choose a Bicycle Size
Please choose your bicycle size based on your height.The recommended height range varies depending on the bicycle model, so please check the size and recommended height range for each model when ma...
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What payment methods are available?
You can use payment methods such as credit cards.For details about the available payment methods, please check the information provided when making your reservation.
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Can I use a credit card?
Yes, you can use a credit card.For information about the card brands and payment methods available, please check the information provided when making your reservation.
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Can I use a credit card issued overseas?
You can also use credit cards issued overseas.However, please note that they may not be accepted depending on the type of card or the issuing company.
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Can I get a receipt?
Yes, we can issue a receipt.If you would like one, please let our staff know when making your reservation or when using the service.
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Google shows “Temporarily closed,” but can I still use the service?
Business information on Google may differ from the actual operating status. For the latest operating status, please check the official WanderCycle website. If you have any questions, please contact...
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About Options
We offer the following items for rent.1. Free options (provided to everyone or attached to the bicycle) Helmet Bottle cage Front light Cable lock 2. Paid options: Phone holder (¥550-) Light (¥550-)...