お客様サポート
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Recent activity by お客様サポート-
What courses are available for the package tours?
We offer several recommended courses based on the season and theme.Enjoy the different attractions of Kyoto featured in each course, including the “Tour of Kyoto’s ‘Red’,” the “Gion Secret Alleyway...
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Can the lunch contents be changed if there are ingredients I cannot eat on a tour that includes lunch?
Can the lunch contents be changed if there are ingredients I cannot eat on a tour that includes lunch?We can make changes if you let us know in advance.
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Can I choose the duration?
Yes, you can choose from 3, 5, 8, or 12 hours.Please consider the plan with the duration that best suits your desired destinations and how you would like to spend your time. Learn More ▶
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Can you create a tour that visits the places I want to go?
Yes, if you have any specific places you would like to visit, please let us know when making your reservation.Based on your preferred destinations and areas you would like to explore, our guide wil...
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What kind of tour can I request?
You can discuss a variety of tour options based on your interests and preferences.Please let us know what you would like to see, such as historical and cultural sites like temples and gardens, Kyot...
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What is a custom private tour?
This is a completely private tour where a guide plans an original cycling tour tailored to your preferences, interests, and pace.Tell us what you would like to see, such as temples and gardens, Kyo...
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When is payment due?
It depends on the payment method. Online card payment: Please pay when you make your reservation. On-site payment: Please pay at check-in on the day of your visit. Cash, credit cards, and electroni...
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Can groups rent bicycles?
Yes, groups can rent bicycles. The information provided may vary depending on the number of people, type of bicycles, date and time of use, and other factors, so please contact us in advance.
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How many people qualify as a group?
Typically, you can make a reservation as usual for up to 5 people. If you would like to use the service with 6 or more people, please contact us in advance, as prior consultation is required.
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Is there a limit to the number of bicycles available for group use?
The number of bicycles available varies depending on inventory and the date and time of use. If you would like to use the bicycles with a large group, please contact us in advance.