お客様サポート

Business information on Google may differ from the actual operating status. For the latest operating status, please check the official WanderCycle website. If you have any questions, please contact...

We recommend making a reservation in advance. In particular, please make a reservation in advance if you plan to use our services during busy periods or if you would like to use a specific bicycle ...

If there is availability, you can rent a bike on the same day. However, we may not be able to provide the bike you want, so we recommend making a reservation in advance.

You can make a reservation through the online reservation page. Select your preferred dates, bicycles, number of users, and other options, enter the required information, and submit your request.

Yes, you can reserve multiple bikes. Depending on the number of bikes and the type of bicycles, we may not be able to accommodate your request, so if you would like to reserve multiple bikes, pleas...

You can change your reservation date. If you would like to make a change, please check the confirmation email you received when you made the reservation and complete the change procedure. Depending...

You can cancel your reservation.If you wish to cancel, please follow the instructions provided in your reservation confirmation email or other relevant communication. Please note that a cancellatio...

For cancellations made at the customer's convenience after 5:00 p.m. two days before the date of use or on the day of use, a cancellation fee of 100% (the full amount) of the basic rental fee will ...

Basically, you will need to handle it yourself. Thank you for your understanding. 

Generally, vehicles must be picked up and returned at our shop. One-way rentals are not available.However, upon request, we also offer a paid pickup and drop-off service. If you are interested, ple...