お客様サポート
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Recent activity by お客様サポート-
Can I bring my bicycle into the room at the hotel or ryokan where I’m staying?
Policies vary by accommodation.Rules differ regarding whether bicycles may be brought into guest rooms, whether the property has a designated bicycle parking area, and whether bicycles must be stor...
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How can I book a guided cycling tour?
【Package Private Tours】Please review the official website’s tour details page and apply using the dedicated booking button.【Bespoke Custom Tours】We also offer many custom tours tailored to the need...
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How can I book a guided cycling tour?
【Package Private Tours】Please review the official website’s tour details page and apply using the dedicated booking button.【Bespoke Custom Tours】We also offer many custom tours tailored to the need...
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When is the payment date for online credit card payments?
When your reservation is completed, the amount is authorized on your card (authorization/pre-authorization), and the actual payment is finalized (capture) on the day of use (the rental date).If you...
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What is the difference between “online card payment” and “card payment on-site”?
“Online Card Payment” allows you to complete the payment online in advance when making your reservation on the website, reducing the procedures required on the day and allowing you to start your ri...
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What payment methods are available for in-store (on-site) payments?
Our in-store registers accept a wide range of cashless payment methods as well as cash.・Cash・Credit cards (VISA / Mastercard / JCB / American Express / Diners Club / Discover / UnionPay)・Electronic...
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What payment methods are available?
You can choose between “Online Card Payment” and “Payment on Site.”We recommend “Online Card Payment” as it shortens the procedures on the day of your visit, allowing you to start your ride more sm...
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Is it possible to split the bill among members of a group on the day of our visit (separate payments)?
Yes. Separate payments are available.When making a reservation online, select “Pay on-site (in-store payment)” as your payment method. On the day of your visit, we can process each person’s payment...
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Is it possible to split the bill among members of a group on the day of our visit (separate payments)?
Yes. Separate payments are available.When making a reservation online, select “Pay on-site (in-store payment)” as your payment method. On the day of your visit, we can process each person’s payment...
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How are refunds processed when a cancellation fee applies?
The difference after deducting the applicable cancellation fee from the amount paid online will be refunded to your credit card.