How can I cancel my reservation?

・Before 5:00 p.m. two days before your scheduled visit
Please make the change through the “Confirm/Change Your Reservation” section on the website. No cancellation fee will be charged.

Click here to change your reservation ▶

・After 5:00 p.m. two days before your scheduled visit
Please contact us by phone or email. (You cannot make changes through the “Confirm/Change Your Reservation” section on the website.)
A cancellation fee will be charged, except in cases where the cancellation is due to bad weather.

About cancellations due to bad weather ▶